WE SHIP TO THE U.S. OnceMilano now shipping to the U.S.
Privacy policy

"Privacy is not something that I'm merely entitled to, it is an absolute prerequisite." ~ Marlon Brando

Once Milano values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security.
Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions, of which this privacy policy is part. If you decide to register or if you are a Business, you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in your Once Milano Account. You can access ‘My Account’ directly to amend any personal details, for example, if you change your address. If you wish to place an order on our website, you will also be required to provide credit or debit card details.
We use our best efforts to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:
- Administration of our site. The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and maintain your account.
- Customer service. We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.



Cookies are text files stored on your computer when you visit certain web pages. At ONCEMILANO.COM, we use cookies to keep track of what you have in your basket and to remember you when you return to our site.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit-card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. 

We do have relationships with carefully selected and monitored business partners (Facebook, Google, Bing)  who may also set cookies during your visit to be used for remarketing purposes.

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website.

However, if you’d prefer to restrict, block or delete cookies from ONCEMILANO.COM, please change your browser settings.