Items can be returned within 14 days if they are found to be faulty; however it is important that you carefully read our Product Care Information label and any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. This does not affect your statutory rights. Returns of an item is at your own cost unless the item is faulty.
Please return to Once Milano Srl Via Cà Leoncino 46, 31030 Castello di Godego (TV) Italy.
You should inspect the merchandise upon receivement and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem.
In the event that you are not satisfied with your product we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging within 14 days from the invoice date.
Once we have received your returned item/s we will endeavour to give you a full refund within 7-14 working days. If you would like an exchange we will endeavour to send it within 24 hours of receiving the original item.
If you fail to take such action, we are not obligated to accept any rejection of the merchandise at a later date. Your statutory rights are not affected.
WE ARE UNABLE TO ACCEPT RETURNS ON CUSTOM-MADE ITEMS.
ORDERS PLACED DURING SALES ARE NOT REFUNDABLE NOR EXCHANGEABLE.
We accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
UK and Italy
From € 12.00
CHANNEL ISLAND, IRELAND, FRANCE, GERMANY, DENMARK
From € 22
BELGIUM, NETHERLANDS, LUXEMBURG, ITALY, SPAIN, PORTUGAL and GREECE
From € 30
REST OF THE WORLD
Our products are available all over the world!
Customs or the courier company can sometimes charge an administration fee and this is normally payable with the duty upon delivery.
You can estimate the cost of shipping at dutycalculator.com
Please note that we have set-weights for delivery charges and your individual price will be configured at the point of checkout. Please note this depends entirely on your order.
The shipping company for 'Rest of world' deliveries is Once Milano srl C.F. n. 04483230266.
Once Milano srl. is the wholly owned subsidiary of Once Milano ltd.
Once Milano ltd. registered office: Pearson White 18 Holly Road Cove, Farnborough, Hampshire GU140EA (UK)
Registered in England and Wales No 07746098 - VAT GB 144573409