CHANGES TO DELIVERIES DUE TO THE COVID 19 SITUATION
We are still able to visit our office in Italy and attend to your orders but we are sure you will appreciate that things are not as straightforward and quick as they would be in normal times.
If you would like to be sure of the expected delivery of your item, please email email@example.com and we will be able to give you specific information.
Due to the health emergency caused by the COVID-19 epidemic and to the urgent measures adopted by national authorities (L.D. 23 February 2020, n.6; D.M. 25 February 2020; D.M 1 March 2020) we advise that the delivery of the goods and the performance of further contractual obligations by Once Mialano SRL may be delayed or temporarily not executable as consequence of blocking and/or suspension of transport services or mandatory closure of all commercial activities in our country.
Since this situation is beyond its control, Once Milano shall not be responsible or liable for damages, penalty or other claims resulting from such delay or failure to perform.
It being understood that Once Milano shall use reasonable efforts to resume own performance as soon as practicable under the circumstances.
Our items are handmade in our studio in Italy and dyed by local specialists. Often we will be sewing and dying your item to order so please allow up to 3 weeks for delivery. Wherever possible we will dispatch immediately. If your need is urgent, please contact us at firstname.lastname@example.org to confirm delivery time.
UK and ITALY
From € 12.00
CHANNEL ISLAND, IRELAND, FRANCE, GERMANY, DENMARK
From € 22
BELGIUM, NETHERLANDS, LUXEMBURG, SPAIN, PORTUGAL and GREECE
From € 30
From € 20
REST OF THE WORLD
Our products are available all over the world!
You can estimate the cost of shipping at dutycalculator.com
Please note that we have set-weights for delivery charges and your individual price will be configured at the point of checkout. Please note this depends entirely on your order.
We accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
Customs or the courier company can sometimes charge an administration fee and this is normally payable with the duty upon delivery.
In accordance with consumer protection legislation, you have the right to return your products purchased from oncemilano.com, writing an email to email@example.com within fourteen (14) calendar days, beginning on the day you receive your order.
Then you have fourteen (14) calendar days to send them to us at your own expense. The products must be returned in perfect condition, unused, unwashed and with the original packaging.
The return should be shipped to Piazza città di Boves 5, 31030 Castello di Godego (TV) Italy.
Once we have received your returned item/s we will refund you the products price within 7-14 working days.
We will be happy to offer you an exchange. Please contact us by email or phone to organize it within 14 days from purchase.
The cost of returning any item will be borne by the customer.
In case of faulty items shipping costs will be at our expense. Please contact firstname.lastname@example.org .
Please be aware that we can’t accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
If you fail to take such actions, we are not obligated to accept any rejection of the merchandise at a later date. Your statutory rights are not affected.
WE ARE UNABLE TO ACCEPT RETURNS ON CUSTOM-MADE ITEMS.
ORDERS PLACED DURING SALES ARE NOT REFUNDABLE NOR EXCHANGEABLE.